Before Reporting Your Outage
Check your home’s fuses and breakers
If power is not restored, the issue may be with our system
Check your meter
If there is a digital reading on the face, the outage issue is at your home, not with our system
Check with your neighbors
If it appears they are also out of power, the problem is most likely with our system
Reporting Your Outage
Have the service address and account number ready for quick and accurate reporting.
Once you have reported your outage, please be patient.
Crews will be dispatched as soon as possible to resolve the issue
Repeated calls to the office are not necessary
Our Call Center
Our call center handles all after-hours calls
Our call center can also handle other issues, including billing inquiries and payment
Outages will be relayed to standby outage crews
Please note, you may be charged for callout on disconnected services for non-emergencies after business hours
While we are committed to providing you with the highest level of reliability and satisfaction, you may experience occasional interruptions in your electrical service.
What Causes Outages?
Most outages are caused by:
Animals such as birds or squirrels