Important Update on Mail Delivery and Billing
Good News for Our Members
We are pleased to inform you that the bills that have been stuck in the mail since Dec. 3rd were successfully delivered to mailboxes Dec.19-20. We understand the inconvenience this delay may have caused and are committed to ensuring a smooth experience for our members.
No Penalties for Late Payments
To accommodate the delay in receiving your bills, we will not charge any penalties on late payments for those members who have just received their bill. We hope this provides some peace of mind during this busy season. Your understanding and patience are greatly appreciated.
Our Apologies
We sincerely apologize for any inconvenience this may have caused. We are actively working to prevent such issues in the future and thank you for your cooperation.
Contact and Support
With over 7,000 members just receiving their bill, we have been experiencing a high volume of phone calls. We appreciate your patience as we work to respond to each inquiry as promptly as possible.
Wishing You Happy Holidays!
Despite the recent challenges, we hope you enjoy a wonderful holiday season filled with joy and cheer. Thank you for being a valued member of BCREMC.