The charge covers our costs for connecting you to the electric grid. Some of the key values behind the concept of a co-op are openness and fairness. Everyone paying his/her fair share. The monthly service fee is your portion of the physical facilities. This includes the meter, service drop, transformer and a portion for the poles and wires connecting you to the nearest substation. Basically, your share of the minimum amount of equipment the cooperative must install to provide you with electricity access. This fee is on every monthly bill, regardless of electric usage.
The tracker fee is a billing adjustment to cover the fluctuation cost of power we purchase and distribute from our power supplier, Hoosier Energy. The tracking mechanism recovers variable production cost (fuel- including coal and natural gas, wholesale power market purchases, operations and maintenance, and emissions regulations) incurred by Hoosier Energy during a specific period. This fee is per kWh and changes quarterly.
A member will get their deposit credited back to their bill as a bill credit when that member is current 10 out of 12 months or they pay on time for 11 consecutive months. The billing system automatically returns deposits back to a members account as a bill credit, once they have met our criteria.
You have until 4:30 p.m. on your disconnect date to come into our office or visit our website and create a 2 week arrangement or pay your bill under the $150 minimum disconnect amount. If you choose to do a 2 week arrangement, you will need to pay 10% of your total bill or $50 (whichever is higher) with guaranteed funds, and sign an agreement to pay the remainder of your past due amount in 2 weeks’ time. We can also give you a list of local agencies that may be able to offer you assistance.
If you do not pay the total amount agreed to pay by the due date, the agreement will be considered broken and you will be subject to disconnect and will be unable to create another arrangement for 12 months.
Your account can be labeled as Life Support needs which will add you to a priority outage restoral list. A completed Medical Necessity form is required. Medical Necessity Form (PDF)
A service man will make a trip to your home and leave a letter explaining the amount due and you will be charged a $45 trip fee. You will have 10 days from the date the letter was left to pay your disconnect amount.
You can call 811 or 1-800-382-5544. They ask that you call 2 business days before you dig.
If you use your payment stub to send back your payment, you will notice that most of our payments are sent to our processing center in Indianapolis, IN. You will need to add a few more days for it to reach the location and be posted. If this is not an option, please look at our many other payment options that we offer to our members.
Call our office at (812) 372-2546 and any ESR or employee will be able to assist in creating a service order to have one of our employees come take a look and decide what needs to be done. Never try to remove a limb or object on a power line by yourself. Please wait for someone trained to remove it.
You can fill out a start service request online or come in to our office at 1697 West Deaver Road., Columbus, IN 47201. Get directions to our office. If you are renting we will need a copy of your lease or permission from the owner before we can establish service into your name. We also require a $5 membership fee and a possible deposit based on credit. If you do your application online, you will need to be available at the phone number you provided. We will need to call you and collect any money owed before we can establish the service into your name.
You can fill out a stop service form online. You can also come to our office at 1697 West Deaver Road. Get directions to our office. Make sure you give us your forwarding address so that we can send you your final bill or a check for whatever amount is left over after we credit your deposit and or membership fee if applicable to your final bill. We also need your updated information for future capital credit pay outs.
$4.95 a year per member is calculated into the rates
No, you don’t but you will not be credited back any money for not receiving it. The cost for the magazine is factored into rates and spread across the membership.
It is calculated into the electric rates. There will not be a separate fee for the newsletter.