(A) Complaint Procedure.
(1) A customer may complain at any time to the Corporation about any bill which is not delinquent at that time, security deposit, disconnection notice, or any other matter relating to service. Any customer with a complaint which is not satisfactorily resolved by staff may submit his/her complaint in writing to the Member Relations Committee. Such complaints should be made by completing the form available from the Corporation at its business offices. The completed complaint form will be reviewed by the Committee and a response thereto provided to the consumer. If the customer filing the complaint is not satisfied with the Committee’s response, he/she may then ask to meet with the Committee to discuss the complaint, which meeting will be conducted consistent with the Committee’s practices and/or policies. A complaint will be considered filed upon receipt by the Chairperson of the Member Relations Committee, except mailed complaints shall be considered filed as of the postmark date.
(2) Upon receiving a complaint, the Corporation’s employees will promptly investigate such complaint, confer with the customer when requested, and notify the customer of the proposed disposition of the complaint. The customer may then pursue additional review of said matter by the Member Relations Committee, consistent with (A)(1) above and applicable policies or procedures adopted by the Board.