(A) Consistent with Ind. Code § 8-1-2-121, without customer request, the Corporation will not, during the applicable moratorium period, disconnect electric residential service to a customer who either is receiving or who is eligible for and has applied for assistance under Ind. Code § 12-14-11.
(B) During the moratorium period, the Corporation may not disconnect service to such customer if:
(1) The customer’s eligibility to receive benefits pursuant to Ind. Code § 12-14-11 is being determined by the department on aging and community services or its designee after the submission of a complete application for benefits by the customer.
(2) The customer has furnished to the Corporation proof of his/her application to receive such benefits or the Corporation has been so notified in writing by the department of aging and community services or its authorized representatives.
(C) This rule does not prohibit the Corporation from terminating residential electric service upon the request of a customer or under the following circumstances:
(1) If a condition dangerous or hazardous to life, physical safety, or property exists.
(2) Upon order by any court or other duly authorized public authority.
(3) If fraudulent or unauthorized use of electricity is detected, and the Corporation has reasonable grounds to believe the affected customer is responsible for such use.
(4) If the Corporation’s regulating or measuring equipment has been tampered with and the Corporation has reasonable grounds to believe that the affected customer is responsible for such tampering.
(D) This rule does not relieve the customer from the responsibility of making payments on his or her electric bill. The customer should establish a payment agreement for any balance due amounts on the bill. The Corporation may continue to seek collection of delinquent bills by normal means, including but not limited to letters, notices, telephone calls, and in-person visits to the home.