(A) The customer shall notify the Corporation at least 3 working days in advance of the day disconnection of electric service is desired. The customer shall remain responsible for all service used and the billings therefore until service is disconnected pursuant to such notice. Upon request by a customer of the Corporation to disconnect service, the Corporation shall disconnect the service within 3 working days of the requested disconnection date. The customer shall not be liable for any service rendered to such address or location after the expiration of 3 such days.
(B) The Corporation may disconnect electric service without request by the customer and without prior notice:
(1) If a condition dangerous or hazardous to life, physical safety, or property exists; or
(2) upon order by any court or other duly authorized public authority; or
(3) if fraudulent or unauthorized use of electricity is detected and the Corporation has reasonable grounds to believe the affected customer is responsible for such use; or
(4) if the Corporation’s regulating or measuring equipment has been tampered with and the Corporation has reasonable grounds to believe that the affected customer is responsible for such tampering; or
(5) if the customer has installed a generator or distributed generation without proper double throw switches or Corporation approved switching mechanisms to isolate the homeowner system and to protect against electric current being back-fed to the Corporation’s distribution system.
(C) In all other instances, the Corporation may disconnect service after providing proper notice (as defined in this rule), subject to these regulations.
(D) In the event the Corporation determines there is evidence that fraudulent or unauthorized use of electricity, meter tampering, or theft has occurred the following shall be imposed:
(1) A meter tampering fee
(2) Replacement costs, damages, estimated charges for all costs associated with the stolen electricity and repair charges, including trip fees, labor and equipment costs for any portion of the system damaged due to the tampering
(3) Any criminal charges that may be filed under applicable law.
(E) Except as otherwise provided in subsections of this rule, the Corporation will postpone the disconnection of service for up to 10 days if, prior to the disconnect date specified on the bill statement, the customer provides the Corporation with a medical statement from a licensed physician or public health official which states that disconnection would be a serious and immediate threat to the health or safety of a designated person in the household of the customer and specifies the type or form of life support system being used for which electricity is required. The postponement of disconnection shall be continued for one additional 10 day period upon the provision of an additional such medical statement.
(F) The Corporation may not disconnect electric service to the customer:
(1) Upon his/her failure to pay for services to a previous unrelated occupant of the premises to be served;
(2) If the customer shows cause for inability to pay the full amount due (financial hardship constitutes cause), and the customer:
b. Agrees to pay the remainder within 2 weeks; and
c. Agrees to pay all undisputed future bills for service as they become due; and
d. Has not breached a similar agreement within past 12 months.
(G) Provided, however, the Corporation may add to the outstanding bill a late payment charge not to exceed the amount set pursuant to these rules and regulations. Provided further, that the terms of the agreement shall be put in writing by the Corporation and be signed by the customer and by a representative of the Corporation.
(1) If a customer or user is unable to pay a bill, which is unusually large due to a prior incorrect reading of the meter, incorrect application of the rate schedule, incorrect connection or functioning of the meter, prior estimates where no actual reading was taken for over two months, stopped or slow meters, or any human or mechanical error of the Corporation, and the customer:
b. agrees to pay the remainder within a reasonable period of time; and
c. agrees to pay all undisputed future bills for service as they become due;
a. provide notice to such customer, in which case the notice may be included on the customer’s monthly billing; or
b. phone call and/or text message to the phone number associated with the delinquent account; and
(L) The disconnect notice for nonpayment may be rendered prior to the date on which the account becomes delinquent either by including said notice on a billing rendered to the customer or otherwise providing said notice. The notice should be in language which is clear, concise, and easily understandable to a layman and shall state:
(3) the telephone number of the Corporation’s office which the customer may call during regular business hours in order to question the proposed disconnection or seek information concerning his/her rights;
(M) If the Corporation disconnects service in violation of these service rules and regulations, service shall promptly be restored at no charge to the customer.
(N)The Corporation will reconnect the service to the customer or user as soon as reasonably possible but at least within 1 working day after it is requested to do so if the customer has satisfied the requirements of these service rules and regulations.