The definitions set forth below shall be applicable to the Corporation’s service rules and regulations:
All records required by these rules will be preserved at least three years except as otherwise provided herein or required by law. Such records shall be kept at the Corporation’s principal place of business or at such other places as the Corporation shall designate.
The accuracy at light load shall be determined at a load of approximately ten percent (10%) of the rated capacity of the meter. The accuracy at heavy load shall be determined at a load of not less than seventy-five percent (75%) of the rated capacity of the meter. The rated capacity of the meter shall be the KVA rating as defined in Rule 9.
(B) A bill may contain charges for utility services and ancillary services. Payments received shall first be applied to charges for ancillary services, then to past due amounts for utility service including related penalties and then to charges for current utility services.
(C) A bill for services is considered delinquent unless payment is received within seventeen (17) days after the bill is postmarked. If such a bill is not paid within said seventeen (17) days, the delinquent bill may be assessed a late payment charge equal to five percent (5%) of the current bill. If any delinquent balance exists, all payments the Corporation receives shall first be applied to such delinquency.
(D) The Corporation may estimate a customer bill due to:
(E) The Corporation shall, upon a customer’s request, and not less than once in a twelve (12) month period, compute and render a bill pursuant to an actual meter reading taken by the Corporation, which reading may be taken by automated meter reading or similar electronic equipment.
(F) The Corporation will offer an alternative billing plan called levelized billing which allows an applicant or customer to contract for billing whereby the Corporation averages the estimated bill over an extended period.
(G) The Corporation has developed a round-up charitable billing plan. This plan allows the Corporation, with a customer’s consent, to round-up to the next even dollar amount the customer’s bill for a billing period. The difference between the customer’s estimated or actual bill for electric service and the rounded up bill shall be contributed, when paid by the customer, to a tax exempt foundation or qualified Internal Revenue Code Section 501(c)(3) trust for investment or use for charitable purposes in the Corporation’s service territory. The Bartholomew REMC Membership Community Trust, Inc. shall provide periodic reports to the Corporation members who have made such contributions.
(A) General Requirements. The Corporation shall determine the creditworthiness of an applicant or customer in an equitable and nondiscriminatory method without regard to the economic character of the area (or any part thereof) wherein the applicant or customer resides and shall determine the creditworthiness solely upon the credit risk of the applicant or customer without regard to the collective credit reputation of the area in which he/she lives. A consumer reporting agency (CRA) may be used to determine credit risk. If the Applicant or Member is married, or there are multiple applicants at the same service address, a deposit may be charged based on the credit risk that is highest.
(B) Criteria for Collection of Deposits
(A) The customer shall notify the Corporation at least three (3) working days in advance of the day disconnection of electric service is desired. The customer shall remain responsible for all service used and the billings therefor until service is disconnected pursuant to such notice.
Upon request by a customer of the Corporation to disconnect service, the Corporation shall disconnect the service within three (3) working days of the requested disconnection date. The customer shall not be liable for any service rendered to such address or location after the expiration of three (3) such days.
(B) The Corporation may disconnect electric service without request by the customer of the service and without prior notice:
In all other instances the Corporation, upon providing the customer with proper notice (as defined in subsection (E) of this rule) may disconnect service subject to the provisions of these service rules and regulations.
In the event the Corporation determines there is evidence that fraudulent or unauthorized use of electricity, meter tampering, or theft has occurred, a service fee of One Hundred Dollars ($100) to investigate the meter tampering/electrical theft must be paid the Corporation before service will be reconnected, plus reconnect fees, and satisfactory payment arrangements must be made with the Corporation for the unmetered electricity usage.
(C) Except as otherwise provided in subsections (A) and (B) of this rule, the Corporation will postpone the disconnection of service for up to ten (10) days if, prior to the disconnect date specified on the Bill statement, the customer provides the Corporation with a medical statement from a licensed physician or public health official which states that disconnection would be a serious and immediate threat to the health or safety of a designated person in the household of the customer and specifies the type or form of life support system being used for which electricity is required. The postponement of disconnection shall be continued for one additional ten (10) day period upon the provision of an additional such medical statement.
The Corporation may not disconnect electric service to the customer:
(D) The Corporation will disconnect service during its normal business hours, except that disconnections pursuant to subsections (A) and (B) of this rule are not subject to this limitation.
The Corporation will not disconnect service for nonpayment on any day, or beyond twelve noon (12:00 noon) of the day immediately preceding any day, on which the Corporation’s office is not open to the public.
(E) Except as otherwise provided herein, electric service to any residential customer shall not be disconnected for a violation of any service rule or regulation of the Corporation or for the non-payment of a bill, except after fourteen (14) days prior written notice to such customer by either:
(F) Immediately preceding the actual disconnection of service, the employee of the Corporation designated to perform such function shall make a reasonable attempt to identify him or herself to the customer or any other responsible person then upon the premises and shall announce the purpose of his/her presence and shall make a record thereof to be maintained for at least thirty (30) days.
The employee shall have in his/her possession information sufficient to enable the employee to inform the customer or other responsible person the reason for disconnection, including the amount of any delinquent bill of the customer, and shall request the customer for any available verification that the outstanding bill has been satisfied or is currently in dispute pursuant to review. Upon the presentation of such credible evidence, service shall not be disconnected.
The employee shall not be required to accept payment from the customer, user, or other responsible person in order to prevent the service from being disconnected. The Corporation shall notify its customers pursuant to Rule 18 of its policy with regard to the acceptance or non-acceptance of payment by such employee and shall follow such policy without discrimination. If said employee accepts payment, a collection fee shall also be paid, as approved by the Corporation’s Board from time to time.
When the employee has disconnected the service, the employee shall give to a responsible person at the user’s premises or, if no one is at home, shall leave at a conspicuous place on the premises, a notice stating that service has been disconnected and stating the address and telephone number of the Corporation where the user may arrange to have service reconnected.
(G) The Corporation will charge a reconnection fee, as approved by the Corporation’s Board from time to time.
If the Corporation disconnects service in violation of these service rules and regulations, service shall promptly be restored at no charge to the customer.
The Corporation will reconnect the service to the customer or user as soon as reasonably possible but at least within one (1) working day after it is requested to do so if the customer has satisfied the requirements of these service rules and regulations.
(A) Consistent with Ind. Code § 8-1-2-121, without customer request, the Corporation will not, during the applicable moratorium period, disconnect electric residential service to a customer who either is receiving or who is eligible for and has applied for assistance under Ind. Code § 12-14-11.
(B) During the moratorium period, the Corporation may not disconnect service to such customer if:
(C) This rule does not prohibit the Corporation from terminating residential electric service upon the request of a customer or under the following circumstances:
(D) This rule does not relieve the customer from the responsibility of making payments on his or her electric bill. The customer should establish a payment agreement for any balance due amounts on the bill. The Corporation may continue to seek collection of delinquent bills by normal means, including but not limited to letter, notices, telephone calls and in-person visits to the home
(A) Complaint Procedure.
(A) The Corporation shall adopt 120 volts as the standard nominal service voltage, as may be required by the Corporation’s distribution system for its entire constant voltage service. The voltage maintained at the customer’s main service terminals shall be reasonably constant as follows:
(B) Variations in voltage in excess of those specified, caused by the following, shall not be considered a violation of this rule:
The Corporation shall have available suitable voltage measuring equipment to conduct voltage surveys in sufficient number and diversity to satisfy the Corporation’s compliance with the voltage requirements of these rules.
The Corporation will install such instruments as may be necessary for the Corporation to obtain complete information as to its monthly electrical energy purchases, unless such instruments are furnished by the public utility from whom the energy is purchased.
The Corporation will keep a record of any interruption of service affecting its entire system or a major division thereof, including a statement of time, duration, extent and cause of the interruption.
(A) The Corporation will generally mark poles, posts, or other structures used for supporting electrical conductors with (1) the initials of its name, abbreviation of its name, corporate symbol, or other distinguishing mark by which the owner of each such structure may be readily and definitely determined, and (2) a number by which the location of each such structure may be described.
(B) The identification marks shall be made with paint, stamps, brands or other means as the Corporation may elect to use, and the characters of the marks shall be of such size and so spaced and hereafter maintained as to be easily read by one standing on the ground.
(C) In the event another public utility jointly owns any such structure with the Corporation, the distinguishing mark of each public utility may be placed thereon.
In all cases not covered by specific statutes in effect, Part 2, “Safety Rules for the Installation and Maintenance of Overhead Electric Supply and Communication Lines”, and Part 3, “Safety Rules for the Installation and Maintenance of Underground Electric Supply and Communication Lines”, of the 1993 edition of the National Electrical Safety Code as approved by the American National Standards Institute July 10, 1992, as ANSI Standard C2, are prescribed for overhead and underground construction practice commenced after the date of promulgation of this rule; provided, however, that if the NESC is revised and the Commission adopts such revised edition for purposes of 170 IAC 4-1-26, such revised edition shall thereafter also be applicable for purposes of this rule or if the Commission has not yet adopted such revised edition but the Corporation determines it should comply therewith, the Corporation may do so.
If a customer requests for his/her convenience or by his/her actions requires that utility facilities be redesigned, reengineered, relocated, removed, modified or reinstalled, the Corporation may require the customer to make payment to it of the full cost of performing such service.
Copies of all schedules of rates for service, forms of contracts, charges for service connections and extensions, and of all rules and regulations covering the relationship between the customer and the Corporation shall be maintained in the local office of the Corporation and shall be made available to customers affected thereby.
Trees, weeds and brush in the right of way create obstacles for the linemen, and if allowed to grow large, create power outages and threaten reliability of service to our members. Spraying weeds and brush with herbicides is by far the most efficient manner of controlling the growth of noxious weeds, brush and unwanted trees within utility rights of way. Vegetation management is crucial to provide reliable power to our members. The areas targeted are non-maintained fence rows and rural area road sides in our easements that have not been mowed or maintained. Areas within subdivisions will not be sprayed, however the path leading to the subdivision may be sprayed at the discretion of the REMC. Lake areas contained in the Bartholomew County REMC territory will be exempt from the spraying program. These areas include Grandview Lake, Harrison Lake, Tipton Lakes, Lutheran Lake, Schafer Lake and Lake Columbine.
Spraying for Bartholomew County REMC will be conducted between July 1 and September 30 by hired contractors. The contractors used are fully licensed and certified to do this work by the Indiana State Chemist. The herbicides used have been approved by the Environment Protection agency (EPA) and are registered with both State and Federal agencies. The herbicides used are for woody plant control under power lines. It may cause grass to temporarily turn yellow, established grasses are tolerant but newly seeded grasses may be injured. Evergreen trees such as pine and cedar trees are not sprayed.
Some members desire to have REMC not spray certain areas of its right of way has led to the creation of a no spray program.
This policy addresses the permitting of no spray areas and sets up requirements for landowners who choose not to allow Bartholomew County REMC to spray trees, weeds and brush in its rights of way on their land.
Landowners may request that rights of way not be sprayed. To join this program, landowners must fill out a no spray agreement. Upon approval of the no spray permit, Bartholomew County REMC will issue no spray tags on the internal map.
Bartholomew County REMC will annually place an article in the Electric Consumer (newsletter of the cooperative) opening applications for no spray areas. Permits will be approved immediately upon application and must be received 30 days prior to the spray start date of July 1st. Applications will remain on file until homeowner chooses to relinquish their application.
By enrolling in this program, the landowner will agree to take responsibility for the maintenance of the no spray areas. If the landowner does not control trees, weeds and brush within no spray areas that threaten power lines, Bartholomew County REMC will send the landowner notice to destroy the brush, trees or weeds within a stated 30 day period for destruction. If the landowner fails to destroy the brush or weeds within the notice period, Bartholomew County REMC will maintain the area by spraying or any other method that Bartholomew County REMC deems efficient.
The Board of Directors of the Cooperative, desiring to create uniform standards for vegetation management performed by the Cooperative hereby establishes the following procedure for notice of vegetation management, emergency or public safety trimming, standards for vegetation management, dispute resolution, member education, tree replacement, and identification of Cooperative representatives.
The adoption of these service rules and regulations shall in no way preclude the Corporation from altering or amending the same, in whole or in part, as deemed appropriate from time to time.